ServiceNow Principal Application Architect

Job ID
Information Services
Info Technology
Job Location
US-TN-Memphis | US-TN-Memphis


This is a unique opportunity for a Principal Application Architect to manage the St. Jude Children’s Research Hospital’s ServiceNow system. You will work across the platform on a number of different initiatives and be exposed to various technologies and projects. The breadth of exposure to ServiceNow applications makes this an exciting role and gives you the opportunity to grow professionally. You will be responsible for building on a strategic system with a strong foundation and have the autonomy to manage and take the program in a direction you think will benefit the organization. St. Jude will provide you access to state-of-the-art resources, and a place where you can take pride in furthering our cause of finding cures and saving children. This position may be eligible for the possibility of remote work. 


Reporting to the Director Applications, within the Administrative Applications, the Principal Application Architect is a senior level technology role accountable for the strategic direction, technical design, implementation, and operational health of the enterprise service delivery platform. The Principal Application Architect collaborates with other technical architects, subject-matter experts, and organizational leadership to deliver functional, reliable, and engaging applications and automation to meet demands across the St. Jude administrative service portfolio. The Principal Application Architect serves as a technology advocate and thought leader within the scope of administrative applications, inspiring productive change through technology solutions, guiding application strategy, and providing recommendations for the portfolio roadmap. The architect collaborates with other technical experts within the architecture management practice to assess, guide, and support technology initiatives across the overall St. Jude technology portfolio.



Minimum Education

  • Bachelor's degree required

Minimum Experience

  • Ten (10) years of experience performing application development including eight (8) years of progressive experience with ServiceNow application development and architecture and five (5) years of experience developing program roadmaps and providing strategic guidance to IT leaders.
  • Experience must include design and implementation of complex application solutions suited to business needs using the ServiceNow platform and hosted applications, incorporating principles of scalability, reliability, and simplicity.
  • Experience mentoring technical professionals is required, including performing technical reviews; mentoring; and coordinating complex development efforts.

Required Credentials


Other Credentials

  • ITIL v3 or v4 foundations required

Two of the following ServiceNow certifications are preferred:

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Application Specialist
  • Other architecture and/or service framework certifications are preferred, e.g. IT4IT, TOGAF.

What We Offer

WHATWE_Benefits          WHATWE_Glassdoor          WHATWE_UnexpectedPerks




Other Information

COVID-19 vaccine:


As of September 10, 2021, St. Jude Children’s Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.


EEO Statement:  St. Jude is an Equal Opportunity Employer

No Search Firms:

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.



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