Reporting to the Director-Operations and Research Computing, this position is responsible for the management of technical teams within Information Services (IS) related to enterprise storage, data protection, and virtualization infrastructure. This position oversees system performance and availability, 24 x 7 operational support, systems management and upgrades, data recovery, physical system security, and customer service. The position is responsible for planning, architecture, contracting, policy and procedures, monitoring, auditing, reporting, and budgetary support and oversight of these technical infrastructure services. The position acts as a senior technical advisor for storage and virtualization technology, and provides leadership to IS staff for priority setting, resource utilization, continuous performance improvement, overall technical guidance, and strategic planning. This professional will have experience with enterprise production operations environments and leverage industry best practices in technology and processes to ensure St. Jude Children's Research Hospital systems are architected and supported to peak efficiency.
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