Director-Client Services

Job ID
36825
Department
Information Services
Category
Info Technology
Job Location
US-TN-Memphis

Overview

Provides strategy, vision, leadership and direction to the client service and customer support functions including the Service Desk, client endpoint support and collaborative audio-visual services.  Works with users to define agreed upon service levels for the Service Desk, client endpoint support and collaborative audio-visual services.  Serves as an active member on the Information Services (IS) leadership team.  Serves as process owner for incident, service request and problem management.  Provides direction to both the development and coordination of departmental goals and objectives as they align with institutional goals and planning.  Proactively seeks to improve services to better serve the department's internal and external customers.  Works collaboratively with process owners, departmental leadership and IS staff to promote the effective use of technology and to maximize the value received from technology investments. 

Minimum Experience

Ten (10) years progressive experience in information technology, including five (5) years of client services management required.
Experience managing large corporate budgets and projects and negotiating complex contracts required.

Minimum Education

Bachelor's degree required
Master's degree preferred

Required Credentials

  • None

Other Credentials

  • None

EEO Statement

St. Jude is an Equal Opportunity Employer

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St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.

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